Working remotely within the Customer Service Centre, the Product Consultant will be responsible for assisting our customers in onboarding and configuring the Trainingportal software solution. Ideally you will be based in or around the Aberdeen area as travel for face to face meetings with clients will be required. You will work closely with customers to identify their needs from the system, implement this in the most effective way, provide training and have regular follow ups until successful delivery. You will also work closely with other areas of the company to assist with department specific requests such as course deployments and updates and licence queries.
The responsibilities of the Product Consultant include:
Facilitate customer onboarding with training and guidance on the Trainingportal platform
Manage license administration and renewal of licenses
Implement course deployments
Manage portal deployment and configuration
Import and manage customer data
Conduct engaging and informative customer demos and training of the Trainingportal platform
Generate reports and provide insights
Act as a liaison between customers and internal teams
We’d like you to have…
Experience in a customer facing role
Experience in creating documentation for internal and client use
Experience in supporting the use of online systems
Good commercial awareness
Highly organized and detail-oriented, with the ability to manage multiple tasks and deadlines.
We can’t live without…
Project management experience
Excellent customer service
Confident in customer facing meetings
Excellent problem-solving ability
Strong communication skills
A highly organised and structured approach to work
A “Whatever it takes” attitude to completing jobs
We want you to share our values:
People are our business and the core of everything we do. You must be able to grow the talent within our business, nurture a friendly, engaging and rewarding culture and deliver an exceptional level of service to our customers.
We explore and encourage you to demonstrate and reward creativity in your team. You will utilise the latest techniques and technologies, be inquisitive and take up the challenge.
Open and collaborative, you should be helpful, respectful and flexible. We expect you to communicate consistently and effectively, sharing knowledge and your experience with the wider team.
Drive performance, commercially aware and with entrepreneurial spirit. You lead by example, going above and beyond expectations and delivering real value.
Deliver with pride and expect excellence in everything we do. You must be able to present solutions, on time and within budget and to a consistently high standard. We expect you to offer honest and constructive feedback and take pride in your craft, never settling for ‘good enough’.
What we will do for you:
We offer a competitive salary and benefits package including:
If you are interested in joining the Mintra team, please email your CV to firstname.lastname@example.org.