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Product Support Advisor Vacancy

09 / 11 / 2022



Mintra has an exciting opportunity for a Product Support Advisor to join our team. This is a permanent part-time position (12 hours per week, based on 4 hours over 3 evenings) which can be based remotely or in our UK office.

Mintra’s business is built on these two principles. We develop and deploy solutions that allow our global client base to develop and deploy their people. We are a leading supplier of digital learning and human capital management software to safety critical industries, with core markets in maritime and energy.

In a world where adoption of digital technologies is growing at pace, our work in creating solutions that solve client challenges has never been so important. Do you have the drive and determination to help our clients make that transition and ensure we retain our market-leading position?

#WeAreMintra

About the job:

Working remotely within the Customer Service Centre, you will be responsible for assisting our customers in their use of Mintra software solutions by troubleshooting and advising. Working closely with our system development and consultancy teams, you will be part of our global service team responsible for supporting customers in the successful use of our systems and software.

Your responsibilities will include:

  • Ensuring that customers receive excellent (prompt and efficient) customer service for any issue reported
  • Monitoring ticketing system for incoming requests
  • Escalating requests where applicable
  • Identifying priorities and new opportunities for system development
  • Contributing author of online documentation and guidance for customers

We`d like you to have:

  • Experience in a customer facing role
  • Desire to create documentation for customer use
  • Experience in supporting the use of online systems
  • Good commercial awareness

We can’t live without……..

  • Excellent customer service
  • Excellent problem-solving ability
  • Strong communication skills
  • A highly organised and structured approach to work
  • A “Whatever it takes” attitude to completing jobs

What we’ll do for you:

A competitive salary and benefits package and the opportunity to be part of a high performing support team.

About Mintra:

Mintra is a leading provider of digital learning and human capital management systems for safety-critical industries worldwide. Mintra develops and deploys software solutions that enable its clients to develop and deploy their people, readily demonstrate compliance and maximise operational efficiency.

Mintra was formed in Oslo Norway in 1997 to provide “Multimedia INteractive TRAining” to the Oil and Gas industry. We have over 130 staff across our offices in Bergen, Oslo and Stavanger in Norway, Cyprus, and Aberdeen in the UK.

From its headquarters in Bergen and offices in Oslo, Stavanger, Aberdeen, Cyprus, and India, Mintra serves the training, HR, payroll and workforce management needs of organisations and over 2.2 million workers operating in the maritime and energy sectors.

Trainingportal – Mintra’s specialist learning and competency management system - provides an online portfolio of over 2,300 courses to 1.5 million system users, while OCS HR crew management system supports the operations of more than 1,800 vessels worldwide.

For further information, please visit www.mintra.com

We want you to share our values:

  • People are our business and the core of everything we do. You should be able to grow the talent within our business, nurture a friendly, engaging and rewarding culture and deliver an exceptional level of service to our clients.
  • We explore and encourage you to demonstrate and reward creativity in your team. You will utilise the latest techniques and technologies, be inquisitive and take up the challenge.
  • Open and collaborative, you should be helpful, respectful and flexible. We expect you to communicate effectively, sharing knowledge and your experience with the wider team.
  • Driving performance, you should be commercially aware and have an entrepreneurial spirit. You lead by example, going above and beyond expectations and delivering real value.
  • Delivering with pride and excellence in everything we do. We expect you to present solutions, on time and within budget and to a consistently high standard. You should offer honest and constructive feedback and take pride in your craft, never settling for ‘good enough’.

Please Contact:

If you are interested in joining the Mintra team, please email your CV to humanresources@mintra.com

Please note that any personal data will be processed in accordance with the GDPR and Data Protection Act 1998 (DPA) which requires all types of personal data be processed fairly and lawfully.