Product Support Advisor Vacancy

Mintra has an exciting opportunity for a Product Support Advisor to join our UK team. The successful candidate will need to have excellent written and verbal communication skills. Our products are supported online and the candidate will receive equipment to work remotely.

Mintra’s business is built on these two principles. We develop and deploy solutions that allow our global client base to develop and deploy their people. We are a leading supplier of digital learning and human capital management software to safety critical industries, with core markets in maritime and energy.

In a world where adoption of digital technologies is growing at pace, our work in creating solutions that solve client challenges has never been so important. Do you have the drive and determination to help our clients make that transition and ensure we retain our market-leading position?

#WeAreMintra

About the job:

As part of the Service Centre team, you will be responsible for assisting our customers in their use of Mintra software solutions by troubleshooting and advising. Working closely with our system development and consultancy teams, you will be part of our global service team responsible for supporting customers in the successful use of our systems and software. This role is a permanent fulltime position and can be based remotely within the UK.

Your responsibilities will include:

• Ensuring that customers receive excellent (prompt and efficient) customer service for any issue reported
• Monitoring ticketing system for incoming requests
• Escalating requests where applicable
• Identifying priorities and new opportunities for system development
• Contributing author of online documentation and guidance for customers

We'd like you to have:

What we’ll do for you:

We offer a competitive salary and benefits package.

We want you to share our values:

People are our business and the core of everything we do. You must be able to grow the talent within our business, nurture a friendly, engaging and rewarding culture and deliver an exceptional level of service to our customers.

• We explore and encourage you to demonstrate and reward creativity in your team. You will utilise the latest techniques and technologies, be inquisitive and take up the challenge.
• Open and collaborative, you should be helpful, respectful and flexible. We expect you to communicate consistently and effectively, sharing knowledge and your experience with the wider team.
• Drive performance, commercially aware and with entrepreneurial spirit. You lead by example, going above and beyond expectations and delivering real value.
• Deliver with pride and expect excellence in everything we do. You must be able to present solutions, on time and within budget and to a consistently high standard. We expect you to offer honest and constructive feedback and take pride in your craft, never settling for ‘good enough’.

To apply: 

Please send your CV and cover letter to careers@mintra.com