Product Support Advisor – Service Centre Vacancy
Mintra has an exciting opportunity for a Product Support Advisor to join our Service Centre team. If you enjoy troubleshooting and advising clients on tech solutions this could be for you! The successful candidate must have excellent written and verbal communication skills in both English & Norwegian/Swedish. Our products are supported online and the candidate will receive equipment to work remotely.
About the job:
As part of the Service Centre team, you will be responsible for assisting our customers in their use of Mintra software solutions by troubleshooting and advising. Working closely with our system development and consultancy teams, you will be part of our global service team responsible for supporting customers in the successful use of our systems and software. The role will be fulltime and can be based anywhere in the UK. Please note that we are looking for someone who can speak and read Norwegian or Swedish in addition to English.
Your responsibilities will include:
Ensuring that customers receive excellent (prompt and efficient) customer service for any issue reported
Monitoring ticketing system for incoming requests
Escalating requests where applicable
Identifying priorities and new opportunities for system development
Contributing author of online documentation and guidance for customers
We`d like you to have:
- Experience working with a ticketing system
- Desire to create documentation for customer use
- Experience in supporting the use of online systems
- Further education in IT / Technology
- Good commercial awareness
- Strong communication (written and verbal) skills, English & Norwegian/Swedish
- A highly organised and structured approach to work
- Experience in working with Oil and Gas customers
We would welcome applications from those who are able to communicate (written and verbal) in both English and Norwegian.
We want you to share our values:
- People are our business and the core of everything we do. You must be able to grow the talent within our business, nurture a friendly, engaging and rewarding culture and deliver an exceptional level of service to our customers.
- We explore and encourage you to demonstrate and reward creativity in your team. You will utilise the latest techniques and technologies, be inquisitive and take up the challenge.
- Open and collaborative, you should be helpful, respectful and flexible. We expect you to communicate consistently and effectively, sharing knowledge and your experience with the wider team.
- Drive performance, commercially aware and with entrepreneurial spirit. You lead by example, going above and beyond expectations and delivering real value.
- Deliver with pride and expect excellence in everything we do. You must be able to present solutions, on time and within budget and to a consistently high standard. We expect you to offer honest and constructive feedback and take pride in your craft, never settling for ‘good enough’.
What we will do for you:
We offer a competitive salary and benefits package.
Please Contact:
If you are interested in joining the Mintra team, please email your CV to careers@mintra.com.
Please note that any personal data will be processed in accordance with the GDPR and Data Protection Act 1998 (DPA) which requires all types of personal data be processed fairly and lawfully.