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Who is the course for?
This Crowd & Crisis Management – Passenger Vessels Training course is aimed at all crew with responsibility for assisting with crowd and crisis management during an emergency.
Is previous experience required?
No previous experience is required to complete this course.
How will the course benefit me?
This course will give learners an overview of the crowd and crisis management during an emergency.
How will the course benefit my company?
By ensuring personnel are aware of how they should respond in an emergency to ensure passenger safety.
What standards are referenced in the course?
• The International Convention for the Safety of Life at Sea (SOLAS)
• The International Maritime Dangerous Goods (IMDG) Code
• The International Convention for the Prevention of Pollution from Ships (MARPOL)
• Cargo Stowage and Securing (CSS) Code
• International Convention on Standards of Training, Certification and Watchkeeping for Seafarers (STCW)
Is there an assessment?
Once you have completed the course, you will be asked a series of questions to check your knowledge and understanding. These are based on the learning objectives for the course and have a pass mark of 70%.
• Explain the importance of Crisis and Crowd Management
• Define ship emergency procedures
• Describe what comprises passenger assistance
• Describe assembly/muster procedures
• Describe how to optimise resources
• Explain the importance of controlling emergency response
• Describe methods to control passengers in a crisis
• Describe relevant aspects of passenger safety, cargo security, and ship openings
Once you have completed the course, you will be asked a series of questions to check your knowledge and understanding. These are based on the learning objectives for the course and have a pass mark of 70%.
• Internet access - users will need a device with a web browser and internet connection
• System - runs on computers, tablets and mobile devices using Windows 7 and above and MAC OS devices running IOS 11 and above
• Browsers - Edge, Chrome, Firefox and Safari
• Minimum browser size - none
• Audio - requires device speaker or headphones