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Smart Customer Service 3: Effective Verbal and Nonverbal Communication Training

Further Information | Course
Duration
60 minutes
Category
Business & Leadership, Personal Effectiveness
Price
£30.00
Smart Customer Service 3 Effective Verbal and Nonverbal Communication Training Smart Customer Service 3 Effective Verbal and Nonverbal Communication Training 2
i
Popular Choice
1 Year access

Flexible option for individuals and team leaders


  • Immediate access for 365 days after purchase
  • Launch course instantly after checkout
  • PDF certificate sent to learner via email upon completion
  • Up to 10 licences per single purchase to allocate out to up to 10 learners
£30.00
Further Access

Scalable for companies training large teams


  • Flexible access periods
  • Certificates stored within LMS
  • Full access to Learning Management System

Request Licenses

Further Information - Smart Customer Service 3: Effective Verbal and Nonverbal Communication Training

Description

Communication is the give and take exchange of information; therefore, effective verbal and nonverbal skills are crucial to understanding your customers completely. In the previous course in this series, you learned about listening for understanding, or the taking of information. In this course you will learn how to give information effectively by speaking well and using your nonverbal signals to enhance your message. This interactive online course is designed to help you improve your communication skills when you are the sender of the message, whether you handle customers face-to-face or by telephone

Learning Objectives

  • Discuss effective speaking skills to increase your customers’ understanding of messages you send
  • Describe effective nonverbal communication to enhance your messages
  • Discuss techniques for asking and answering questions to enable you to find the best solution for each customer
  • Describe techniques to help build strong customer relationships

Assessment

Exam

System Requirements

  • Internet Access - Users will need a computer or device with a web browser and an internet connection.
  • System - Runs on desktop computers and tablets. Microsoft Windows 7, 8 and 10 and MAC OS. Apple Tablets running IOS 11.
  • Browser - Runs on Edge, Chrome, Firefox and Safari, no plug-ins required
  • Minimum browser size - 1024x672
  • Audio – Requires speaker or headphones.
  • Notes - Not suitable for smartphones.
i
Popular Choice
1 Year access

Flexible option for individuals and team leaders


  • Immediate access for 365 days after purchase
  • Launch course instantly after checkout
  • PDF certificate sent to learner via email upon completion
  • Up to 10 licences per single purchase to allocate out to up to 10 learners
£30.00
Further Access

Scalable for companies training large teams


  • Flexible access periods
  • Certificates stored within LMS
  • Full access to Learning Management System

Request Licenses