Help Centre

Yes, simply add the number of courses required to your basket and at checkout, you will be asked if the courses are for you or others.

By selecting others, you will be able to input the names and email addresses of the individuals whom the courses are to be assigned.

Each learner will be sent an email with their course access details and their certificate upon completion of the course. Please note, that this can take up to 30 minutes.

Customers can also access course links and certificates from the 'Courses & Certificates' tab in their mintra.com account. mintra.com/dashboard/courses

We make every effort to ensure that emails are delivered to your inbox, but if you do not see the email from Mintra.com within a few minutes, please check your “junk mail” folder or “spam” folder.

Customers can also access course links from the 'Courses & Certificates' tab in their mintra.com account. mintra.com/dashboard/courses

Either a month or a year depending on the license purchased. Mintra.com provides two license options.

All courses have a '365-day' license option which gives the learner a full year to access and complete the course.

Selected courses also have a discounted '30-day' license option for learners who only require a month to access and complete the course.

Our online courses are compatible with most mainstream tablets, desktops and laptop computers.

As our courses contain spoken text, sound will need to be enabled through speakers or headphones.

Internet access of 300Kb/sec speeds or higher is recommended. To check internet access speeds, visit www.broadbandspeedchecker.co.uk

Yes, you will receive a short Feefo feedback survey in the days after your purchase where you can provide a review of both the product and service you have received.

Our reviews are publicly accessible and can be viewed here.

That's no problem. Your progress in the course is automatically bookmarked for when you return.

The number of attempts and pass mark varies for each course and is provided in the course information.

On course completion, the learner is automatically emailed a copy of their certificate.

Customers can also download copies of all their certificates from the 'Courses & Certificates' tab in their mintra.com account.

mintra.com/dashboard/courses

You can download copies of all your receipts from the 'Orders' tab in your mintra.com account.

mintra.com/dashboard/orders

For our OPITO approved courses, such as IMIST and Authorised Gas Tester Training, a further level of verification is required. For Mintra to be able to process the certificate, ID must be sent to our learning Centre. If you have sent this to the Learning Centre, and completed the course but are yet to receive your certificate, please contact learning.centre@mintra.com

If you have previously done any OPITO training, you will have a vantage number. To get a copy of this, you can contact OPITO. You need to input your vantage number during the checkout process for MIST as this is how the license is registered to you.

If you have been offshore before and have a vantage number OR you have done the MIST classroom course you are able to do the MIST Online course.

MIST FAQ's

Because MIST has been previously completed, you are able to sit the MIST online when it is convenient to you. Please note, if your certificate is due to lapse while offshore, please check with your operator.

MIST FAQ's

Existing MIST certificates can be renewed up to three months in advance of the expiry date. The new MIST certificate will be valid for four years from the previous expiry date.

The eLearning course is the first of two stages to achieving the STCW certificate. The second stage is carried out on board the vessel and requires an Evaluator and the completion of exercises and a checklist. Once the on board checklist is signed and completed it is emailed with the supporting documentation to stcw@mintra.com for review. The STCW certificate is awarded by Mintra on approval of the checklist and eLearning certificate with a 70% pass mark.

The timescales vary depending on the course, vessel type and activity levels on board, but we would recommend planning for six weeks as a minimum to complete the exercises and checklist.

An Evaluator can be the vessel Captain, a qualified assessor, the Master / Chief Engineer, or Rig Manager.

We require up to a maximum of two weeks for Mintra's Master Mariner to review and award the NMA STCW certificate. We make every effort to process submissions as quickly as possible within this timeframe.

To carry out the on board training, the shipowner is required to first sign an agreement for decentralised training with Mintra.