Mintra.com achieves Feefo Platinum Status after Three Consecutive Years of Gold
We are thrilled to share the exciting news that we have been honoured with Feefo Platinum Status after three consecutive years of Gold. Our impressive 4.6-star average service is a well-earned recognition of the hard work and exceptional standards delivered by our global team. This solidifies our position as an industry-leading eCommerce website for energy and maritime training and underscores our commitment to providing exceptional Digital Learning experiences to our customers.
Feefo Platinum Status: A Badge of Excellence
Feefo's Trusted Service Awards recognise businesses that exemplify outstanding customer service based on customer ratings. This means that the Feefo reviews are independently given by our paying customers, many of whom are self-funding contractors. Meeting Feefo’s strict criteria of excellence in this way is the greatest acknowledgement of our commitment to exceptional service.
Five-star customer testimonials, like Paul from Dakar, who mentioned that we are a "Quality online training resource that caters for both entry and experienced personnel," or Peter from Nigeria, who praised "Great training content," are what makes all the hard work worthwhile.
The Go-to Platform for Seamless Learning
Our Mintra.com webshop, for individuals or small teams, has become a go-to platform for those seeking accessible, efficient and compliant eLearning solutions in the safety-critical Energy and Maritime industries. It is designed to cater for the international transient workforce, with 24/ 7 instant access to accredited training for learners in over 120 countries.
Courses cover a comprehensive range of HSE technical and accredited training, including STCW courses approved by the Norwegian Maritime Authority and OPITO-approved tiles such as MIST, IMIST, Authorised Gas Tester or Dangerous Goods by Air. Accredited courses by renowned bodies such as ECITB, IOSH, DNV and CPD are also available, with the most popular covering health and safety topics such as Hydrogen Sulfide Awareness.
A Driving Force Behind Success
Our Digital Marketing Manager, Katrine Knowland, has been a driving force in the success of Mintra.com since she brought her e-commerce expertise to the team in 2018 and spearheaded the design and development of the new site and webshop.
Together with her dedicated team, crucial objectives were outlined, focusing on delivering a convenient and user-friendly experience whilst leveraging the extensive course library in Trainingportal.
Search Engine Optimisation was prioritised to ensure that end users could effortlessly discover the most suitable course through search results and demos, then simply add to the basket and gain instant access upon purchase. Once the course is done, learners receive their certificate within minutes, making it a completely ‘self-service’ process.
This simplified and seamless service is a first for the maritime industry and it has undoubtedly contributed towards our exceptionally high standards of user satisfaction.
Thomas from Doha, Qatar.Great Service – Recommended. After Sales service was brilliant. The DoB was not on my certificate, so I emailed Mintra, and they rectified it immediately with Zero hassle... 10/10. "
Paul from DakarQuality online training resource that caters for both entry and experienced personnel. "
Tomide from Walsall, UKThe site is easy to use and navigate around. Also, the site is well structured and well arranged as it was very easy to move from one place to another on the site. "
Achieving Growth & Impact
Since our webshop launch in 2020, we have gone from strength to strength, achieving six-figure revenues in our first year and two and half times growth. The SEO focus by the team has had an immense impact, driving over a 20% increase in website traffic in 2023.
Customer support remains a top priority and we’ve introduced a team-led live chat facility so customer inquiries are addressed promptly in real-time, maintaining our commitment to seamless service.
Thomas Kennedy, our Marketing & eCommerce Director, expresses his immense pride in the team’s achievement, "The Feefo Platinum Trusted Service Award demonstrates the effectiveness of the mintra.com eCommerce platform and the team’s dedication to maintaining the highest level of customer service across consecutive years. It is rewarding to know that we are supporting people in their careers and they are genuinely pleased with the service we provide.”
As we continue to innovate and elevate our offerings, our commitment to providing a premium learning experience for individuals and companies remains steadfast.
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